Tap4Feedback products may be specifically programmed for the purchasing business.
We want legitimate product problems handled fairly while also recognizing that a product configured for one business may not be readily resellable to another.
This Policy does not limit a right or remedy that applicable law does not permit us to limit.
Ontario does not generally provide an unrestricted change-of-mind return right for ordinary purchases, although statutory cancellation/refund rights apply in certain circumstances. (Government of Ontario)
2. Before Programming or Customization Begins
If you request cancellation before we begin programming, QR creation, customer-specific preparation or fulfilment, contact us as soon as possible at [email protected].”
Where the order has not yet entered customization/fulfilment and no mandatory legal rule requires a different result, we will generally cancel the order and refund the amount paid.
3. After Programming or Customization Begins
Once we begin customer-specific work—including NFC programming, QR configuration or other customization—the product may become specific to your business.
Accordingly, change-of-mind cancellation or return may no longer be available after customization begins, to the extent permitted by applicable law.
This restriction does not apply to mandatory rights relating to defective, misdescribed, incorrect or otherwise legally non-conforming goods.
4. After Shipment
A correctly supplied and functioning product that has been programmed specifically for the purchaser is generally not eligible for a change-of-mind return after shipment, except where:
required by law; or
Tap4Feedback expressly agrees otherwise in writing.
5. Damaged, Defective or Incorrect Products
Contact us if your order arrives: materially damaged; defective; with the wrong item; incorrectly programmed due to a Tap4Feedback error; or
For visible transit damage, please contact us as soon as reasonably possible, preferably within 7 days of delivery, because prompt notice can help us investigate and pursue a carrier claim.
The seven-day request is an administrative request and does not extinguish a statutory right that legally continues beyond that period.
6. Information We May Request
To investigate a claim, we may reasonably request:
order number;
photographs;
short video demonstrating the issue;
photograph of the packaging;
shipping label;
description of the problem; and
confirmation of the URL or programming information supplied.
Please retain damaged packaging until we tell you it is no longer needed where a carrier claim may be required.
7. Remedies for Our Error
Where we determine that Tap4Feedback supplied a defective, materially damaged, incorrect or incorrectly programmed product due to our error, we may, as appropriate and subject to applicable law:
reprogram the product;
repair/correct the problem;
replace the product;
provide another mutually agreed remedy; or
issue a refund.
Where return shipping is reasonably required because of our error or a qualifying defect, Tap4Feedback will ordinarily bear the reasonable return-shipping cost.
8. Incorrect Information Provided by the Customer
Customers are responsible for checking the information submitted to Tap4Feedback.
If we correctly program a product using an incorrect Google review URL or other information supplied by you:
the product will not ordinarily be treated as defective;
change-of-mind refund eligibility will not ordinarily arise solely because the submitted information was wrong; and
we may offer reprogramming or replacement at an additional fee.
Any such fee will be disclosed and approved before additional work is performed.
If the incorrect programming was caused by Tap4Feedback, correction will be made without an additional programming charge.
9. Google Business Profile or URL Changes
Google may change its systems, policies, URL structure or platform functionality after your order is completed.
A later change by Google does not automatically mean that the physical Tap4Feedback product was defective when supplied.
Where possible, we may offer reprogramming or another solution. Any applicable fee will be disclosed before work begins.
10. Exchanges
Because programmed products may be customer-specific, ordinary exchanges are not guaranteed.
Where an exchange is approved, any:
price difference;
additional customization;
shipping; or
other reasonable cost
will be disclosed before the exchange is completed.
Nothing in this section limits mandatory remedies.
11. Refund Method
Approved refunds will ordinarily be returned to the original payment method.
Processing time after approval may depend on Stripe, Square, the card network and the purchaser's financial institution.
12. Shipping Costs
When Tap4Feedback is responsible
If we sent the wrong item or a qualifying defective/damaged item and a return is required, we will ordinarily cover reasonable return shipping. Change-of-mind or customer error Where a discretionary return or correction is approved for reasons not caused by Tap4Feedback, the customer may be responsible for: return shipping; reshipping; reprogramming; and
other disclosed costs. Original shipping charges are refundable where required by law or where the refund results from an error for which Tap4Feedback is responsible.
They may otherwise be non-refundable where legally permitted.
13. International Duties and Charges
Government-imposed duties, customs charges or taxes paid directly to a government, carrier or customs authority may not be recoverable from Tap4Feedback where those amounts were not collected or retained by us.
Mandatory rights remain unaffected.
14. Unauthorized Returns
Do not send products back without first contacting us.
Unauthorized returns can complicate identification and processing.
Nothing in this Policy restricts rights that cannot legally be waived.
Where the purchaser qualifies as a consumer under applicable law, mandatory consumer protections prevail over an inconsistent provision in this Policy.
16. Contact
For privacy questions or complaints:
Privacy Officer — Tap4Feedback Operated by GLOBAL HEALTHCARE LEARNING SOLUTIONS INC.
